The A.V. Knowles Group is the largest Credit and Debt Management conglomerate in the region.
Established in 1985, A.V. Knowles & Co. Ltd. started by providing Third Party Debt Recovery services to its members,
expanding into Credit and Risk reporting in the 1990s. Later, the group grew to include Outsourced Receivables
and Customer Care through the addition CIM. Pioneers of the concept of contingency debt recoveries in
Trinidad & Tobago--"No Collections, No Charge"--our returns have been driven by performance from the very start.
Grounded in principles and strategies honed over 30 years of experience, our approach to Credit and Risk is unique
to the industry. From our state-of-the-art proprietary software, to our responsive reports, to our novel collections
and customer contact strategies that fuse call centre techniques with an understanding of debtor psychology,
we strive to be at the cutting edge of an ever-evolving financial services industry.
Our executive team combines a wealth of experience in Credit & Risk Management, Law, Call Centre Management,
Auditing and Software Development. With offices across the Caribbean, and networked affiliates in over 90 Countries
worldwide, we can handle any Debt Collection, Credit and Risk Reporting, or Receivables Outsourcing assignment
for any industry, anywhere.
We are the Caribbean's
Largest Credit Management Specialist
With a worldwide network of 100 partner offices, we have the regional and international coverage to handle all of your Debt Collection, Credit and Risk Reporting, and Outsourced Accounts Receivables needs, no matter your location.
To ensure that our clients have access to a wide selection of resources
necessary to make prudent business decisions, the A.V. Knowles group
of companies has aligned itself with strategic business partners who
share the same core values.
Each partner exemplifies the highest
ethical business practices and provides services our clients can
depend on. Our partnership services encompass risk management resources,
collection services, education and certification, international investigations
and more.
Our Mission
To provide clients with high quality service through committed, motivated and results-oriented staff. We aim to foster and expand close partnerships with our local, regional and international clients by continuously offering innovative financial services solutions. We pledge to work with honesty and integrity, while maintaining a positive presence in the environments in which we operate.
Our Vision
To expand upon our heritage of innovation
by offering premier financial services solutions.
Our Core Values
We do what is necessary ethically and professionally, to ensure that customer and client needs are met. Customer and client satisfaction is key.
We think outside the box, approaching complex problems by identifying underlying issues, finding patterns and connections between these issues and developing effective solutions.
We strive to continually surpass a set standard of excellence while seeking out challenging developmental opportunities within the industry.
When sending your accounts to a company like ours, you want to know that they will be handled by a specialist who is ethical, professional and qualified to provide the high level of service your business deserves. The AVK Group provides this assurance.
Our relationships are important to us. Our teams are ready to collaborate with you to maintain the reputation of your brand.
Our Family of Companies
The A.V. Knowles Group of Companies provides end to end Accounts Receivable & Collections Management business solutions with reach throughout the region.
Meet the Team
Our talented & experienced team delivers results. The people who work within the A.V. Knowles Group of Companies
share our Vision and Values.
We’re guided by the idea that our people and passion are the best drivers of our performance.